Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our standard processing time is 1–2 business days. For domestic orders, you can expect delivery within 3–7 business days, while international orders typically arrive within 7–28 business days (except custom delays). Please note that delivery times may vary based on your location and customs processing.
Creating an account is easy. Simply click on “My Account” at the top of our homepage, fill in your email address and a secure password, and follow the on-screen instructions to verify your email. An account allows you to track orders, save your preferences, and enjoy a faster checkout experience.
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can also log in to your account and view the current status of your order in the “Order History” section.
We offer a secure checkout process where you have the option to save your payment details for future purchases. However, saving your information is completely optional, and our systems comply with the highest industry security standards to protect your data.
Sales tax is applied based on your shipping address and local regulations. If applicable, the tax will be clearly displayed during the checkout process.
Import Duties and Taxes are applied based on your shipping address and local regulations. If applicable charge at checkout, the tax will be clearly displayed during the checkout process. If not, you will be charged Duties and Taxes at the destination by the shipping carrier or customs authority.
CBMix offers shipping to countries listed at Cart and Checkout pages. Enjoy free shipping on orders above $50 to limited locations. For specific country-related inquiries, please contact our support team.
We strive to consolidate your items into one package whenever possible. However, if items are sourced from different warehouses or have varying availability, your order may arrive in separate shipments. You will receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
We offer an easy 30-day returns policy. If you’re not completely satisfied with your purchase, you can return eligible items within 30 days of delivery, provided they are in their original condition. Please refer to our detailed returns policy page for instructions and any exceptions.
We apologize for the inconvenience. Please contact our customer support immediately with your order number and details of the incorrect item. We will arrange for a return or replacement at no extra cost to you.
We’re sorry to hear that your order was damaged upon arrival. Please reach out to our support team with your order details and photos of the damage. We will work promptly to resolve the issue by offering a replacement or refund.
If your return is authorized, you will receive a return shipping label along with detailed instructions. Please use the provided label and mailing address to send your return. If you haven’t received these details, contact our support team for assistance.
Our happiness team is here to help! You can contact us emailing us at info@cbmix.com. We aim to respond promptly to all inquiries.
If you notice an error in your shipping address, contact our support team immediately. If your order hasn’t been processed for shipping, we will do our best to update your address. Once an order has shipped, corrections may need to be coordinated directly with the carrier.
Orders are processed quickly, so if you need to make changes or cancel an order, please contact our support team immediately. We will try to accommodate your request if the order has not yet entered the shipping process.
Yes, for select items we offer a pre-order option. If a product is sold out but available for pre-order, you’ll see the option on the product page along with an estimated release date. You can also sign up for notifications to be alerted when the item is back in stock.